Patient Information

Appointments

New-patient appointments and physicals: 30-40 minutes Routine follow-up and urgent appointments: 15-20 minutes Please arrive 15 minutes before your scheduled appointment to fill out paperwork or update records. Unless instructed otherwise, if your visit entails blood work, please do not eat anything for 8 hours before the visit (water is fine).   Being late to your appointment may limit the time the provider has to see you. If you arrive more than 30 minutes past your scheduled appointment time, you may be asked to reschedule.   Please help us serve you better by scheduling your physicals and routine follow-up appointments as far ahead as your schedule allows. We will gladly schedule appointments up to 12 months in advance.

New Patient

ARRIVE 10-15 MIN BEFORE YOUR APPOINTMENT

We respect your time and we are committed to seeing you at the time you have scheduled with us. For new patients, we ask that you arrive 10-15 min before your allotted time in order to fill out any necessary paperwork.

Walk-In

WE WELCOME WALK-INS! JUST BE AWARE THAT...

 

Wait time will vary and can be up to 2 hours.

Expect to be scheduled with the first available healthcare provider.

Treatment will be limited to the chief complaint only.

If urgent care is needed, we ask that you schedule an appointment. When being evaluated as a walk-in patient, you will be treated only for your immediate health concerns. A limited amount of time has been set aside for walk-in patients in each provider’s scheduled day. Routine health visits, physicals, medication refills, or paperwork that needs to be completed by a provider should be completed at a scheduled appointment.

Cancellation

$25 NO SHOW CHARGEPatients must call 24 hours in advance if they are unable to keep their scheduled appointment. If the appointment is not cancelled in advance, the patient will be charged a $35 No Show charge. ***Please be advised that no-show charges are patients responsibility and will not be billed to your insurance company.

If you do not see your insurance company listed below please contact our office for verification of participation. Due to the continual changes in health insurance, the following list is not all inclusive. Most secondary insurances accepted.

Accountable

Admar

Aetna

Affiliated

Affordable

Amcare

Beech Street/Capp Care

Blue Choice

CCN

Choice Care

Cigna

Employer Direct/Buck Consult

Ethix SW

Evolutions

First Health

Galaxy

HAS/Premier

HHPO

HMO Blue Texas (POS plan only)

Humana

Integrated Medical Systems

Medcorp SW PPO

Medical Control

Medicare

Methodist Care HMO

MSCH

Multi Plan

NAPP

National Provider Network

NCC

Newton

NHA

NPPN

One Health

Pacificare PPO

Personal Healthcare Inc.

PHCS

PHN

Pronet

Prudential

Sierra Health

Tareco

Tenet Select

Unicare

United Healthcare

UP & UP

USA Healthnet

 

New Patient Information Packet

Patient Contract For Using Controlled Substances

How Do I Schedule/Change/Cancel An Appointment?

Please call (281) 446-1520 to schedule an appointment. Please give at least a 24 hour notice, if you plan to change and/or cancel an appointment.

How Early Do I Need To Arrive For My Appointment?

It is recommended that you arrive 10-15 minutes prior to your appointment in order to allow for time to submit all necessary paperwork and for verification/update of insurance and/or personal information.

What Is A Family Physician?

A family physician is trained in internal medicine, pediatrics, obstetrics and gynecology, dermatology, and office surgery. Board certification in family medicine requires at least three years of specialty training after medical school, ongoing medical education, and re-certification examinations every seven years.

What Is A Nurse Practitioner?

A nurse practitioner is a registered nurse who has earned a master of science degree and has been certified to practice primary health care. Nurse practitioners provide direct patient care for routine exams, including well baby exams and women’s health care; diagnose and treat common health problems; and order and interpret studies such as lab tests and x-rays. They are expert in the areas of prevention and guidance.

What Is A Physician Assistant?

A physician assistant (PA) is a health professional who is a college graduate and who has completed a two-year curriculum in basic sciences taught by physicians and PAs, followed by clinical practice and rotations through the medical specialties. Physician assistants are recognized as primary care providers and provide direct patient care for routine exams, including well baby exams and women’s health care; diagnose and treat common health problems; and order and interpret studies such as lab tests and x-rays. They are expert in the areas of prevention and guidance.

What Are Your Office Hours?

Our regular office hours for all of our locations are as follows:

Monday- Friday 8am-7pm
Saturday 8am-2pm.

How Do I Contact My Physician With A Question?

Our office phone staff can help you schedule routine appointments, arrange referrals, and learn about our office policies.

 

Our billing staff can answer questions about office charges and health insurance policies and procedures.

 

Our nursing staff can help you with your medical questions, coordinate medical advice with your physician, and recommend an office visit if needed. The nurses can also help to schedule an appointment based on the urgency of your medical condition. Please tell the nurse if you think you have an emergency.

 

To provide the most efficient care to both patients who are in the office for scheduled visits and patients who are phoning in, our physicians do not usually interrupt patient care to accept phone calls during office hours. Instead, our clinical staff consults with your health care team and gets back to you with the information you need quickly.

What Do I Do In Case Of Emergency?

In the event of a life-threatening emergency, please call 911.

How Do I Request A Prescription Refill?

We do not accept RX refill requests from pharmacies. Please call our office and we will arrange the refills with you directly.

Are You Accepting New Patients?

Yes, Humble Family Practice is happy to accept new patients.

What Insurance Companies Do You Participate With?

Humble Family Practice participates is a large number of medical plans and frequently enrolls in new ones. Please contact your insurance company directly.

How Do I Designate A Physician From Humble Family Practice As My Primary Care Physician (PCP)?

Dr. David Carpenter is the primary care physicians (PCP) at Humble Family Practice and is recognized as such by insurance companies. Check with your insurance company to make sure that your Humble Family Practice listed under your plan and then follow your individual plan's directions to make the change.

What Do I Do If I Change Insurance Companies?

First, check with your new insurance company to be sure that your Humble Family Practice physician is a listed provider. Designate that physician as your primary care provider (PCP). Then complete the Change of Insurance form in the office with a copy of your insurance card.

What Is Your Billing Policy?

Payment, including co-payment, is payable at the time of your visit unless other arrangements have been made in advance. For the convenience of our patients, we now accept Visa and MasterCard.

 

If we participate in your insurance plan, we will bill your insurance company directly. You are responsible to pay deductibles as well as charges incurred for services that are not covered benefits of your insurance plan. If authorization is required for the visit, but cannot be obtained, you will be responsible for payment. Any outstanding balance owed after insurance payment is made is due as soon as HFP notifies you of the amount.

 

If we do not participate in your plan, you will be responsible to pay all charges at the time of service. We will provide you with an itemized receipt, or other information as required, which you can submit to your insurance company. Please review your insurance plan prior to your visit.

Do You Perform Labs In Your Office?

Yes, most routine labs can be performed in our offices.

Is Humble Family Practice HIPAA Compliant?

Yes, Humble Family Practice is HIPAA compliant, and our privacy policy is available on this website as well as in each of our offices.